Terms & Conditions

General Terms and Conditions:

 

VeroShop

Susanne Schuch-Geberth

Veropa GMBH

Boerhaavegasse 7

1030 Vienna

Austria

- Hereinafter referred to as VeroShop –

 

1. General/ Validity

These terms and conditions provide the basis for all deliveries and services of VeroShop. Modifications and/or amendments to these terms require VeroShop’s explicit written consent. Consent by e-mail is sufficient.  

 

2. Offer

All offers by VeroShop on the website www.veroshop.at are non -binding and open. Small deviations and technical alterations compared to our illustrations and descriptions are possible.

The contract is concluded through the completion of the order process on the VeroShop website and order confirmation by VeroShop via e-mail or the execution of the order by VeroShop.

 

3. Prices and Payment Conditions

The prices displayed on VeroShop’s web pages at the time of the order apply. All prices quoted are final prices in Euros and include the legal VAT of currently 20 %. Evident pricing errors excepted. Shipping and handling is charged additionally. VeroShop accepts types of payment offered during the order process on VeroShop’s website. Customers choose their preferred type of payment themselves. Additional costs that may arise from the type of payment chosen (e.g. cash on delivery charge) will also be added. An offsetting of mutual claims is only possible with explicit written consent of VeroShop. 

 

4. Delivery, Delivery Periods and Shipping Costs

The delivery of the goods to the customer takes place through the third-party company (delivery service) stated within the order process. Customers choose their preferred type of delivery themselves. The shipping costs are shown to the customer before the triggering of the order process within the shopping basket.   

Goods on stock are being made available for delivery within three working days after receipt of the order.

 

For goods not in stock the delivery period may take up to four weeks after orders received. To be able to deliver, VeroShop depends on having to receive the goods itself. If the delivery fails for reasons not attributable to VeroShop, then VeroShop can withdraw from the contract. VeroShop commits itself to inform the customer about this on time. Payments that may have been made are returned immediately. In this case the customer has no right to damage compensation. Partial deliveries are permitted, unless the customer clearly has no interest in them or if they clearly appear unreasonable. The costs for shipping and handling are only charged once in this case.

 

5. Legal Instruction on Returns

All items purchased at VeroShop can be returned within two weeks after receipt for any reason. This term starts at the earliest with receipt of the goods and this instruction. For the observance of this time limit it is sufficient to ship the goods on time.   

The right to return does not apply to the delivery of goods manufactured according to customer specifications (e.g. special orders that had to be especially placed).

Payments made by the contracting party are effected to an account in the EU to be named by the customer.

The return has to be made to the company address mentioned above.

The return occurs at the expense and at the risk of the customer.    

 

Should VeroShop incur additional expenses due to insufficient postage on the returned goods, then these expenses are offset against possible payments already made by the customer.

VeroShop explicitly reserves the right to claims for compensation for damaged goods.
If the customer is responsible for the deterioration or loss or any other impossibility, then he has to compensate VeroShop for the reduction in value. 

The return of the goods has to occur in the original packaging.

Should this not be possible, then the customer has to arrange for a packaging that excludes damage to the goods.

The customer is liable for damages to the goods due to insufficient packaging. 

VeroShop has to be informed in writing immediately, or within a period of 14 calendar days after receipt of the goods of evident defects (especially damages, wrong deliveries or quantity variances), damages in transit or other defects. A notice by e-mail to veroshop@veropa.at is sufficient. 

 

6. Transfer of Risks (not applicable if insurance is taken out)

The delivery of the goods occurs at the customer’s risk. The risk is passed on to the customer when the goods are handed over to the transport operator. Complaints due to damages in transit (e.g. damaged packaging at the receipt of the goods) are to be directed to the transport operator within the term limits provided for this.

 

7. Warranty

VeroShop guarantees that the goods sold are free of material and fabrication defects at the time of the transfer of risk and that they possess the qualities ensured in this contract. The legal warranty period of 6 months past the billing date applies. The warranty does not extend to customary wear-out or normal attrition. 

Customer claims for compensation, e.g. due to non-fulfilment, culpa in contrahendo, breach of accessory contractual obligations, consequential damages, tort damages and other legal grounds are excluded.  However, VeroShop is liable in the event of the lack of a guaranteed quality, in case of intent or gross negligence. This does not concern claims arising from the law on product liability.

Should defects arise for whom VeroShop is responsible, and should the replacement delivery after a return also be deficient, then the buyer has the right to redhibitory action or abatement.

VeroShop is not liable for a continuous and uninterrupted availability of www.VeroShop.at or for technical or electronic errors of the online product range.     

 

8. Retention of Title

All deliveries are subject to retention of title. VeroShop (VEROPA GmbH) retains ownership of the delivered goods until it receives payment in full for said goods.    

9. Data Processing/ Protection

We would like to inform you that the data necessary to process business transactions are processed electronically. All data received from the customer are treated confidentially. Third parties are only involved in the framework of order processing (payment, shipping). You may request information about the data we hold about you at any time, free of charge.      

For this please send an e-mail to veroshop@veropa.at.

For reasons of data protection, VeroShop can only send such information to the e-mail address stored in its system.

 

10. Legal Venue

The legal venue for all disputes in connection with deliveries is VeroShop’s legal venue, to the extent permitted by law.

The contracting parties agree on the application of Austrian law (excluding CISG) for all privities of contract.

The sole binding language of contract is German. This also applies if contracts are also formulated in another language of contract other than German.

 

11. Legal Notice

VeroShop

Veropa GmbH

Boerhaavegasse 7,

1030 Vienna

Austria

 

+43 69919661085

 

E-mail: veroshop@veropa.at 

VAT number: ATU45773603

 

12. Supplementary Provision

If individual provisions of this agreement are not applicable, for any reason whatsoever, the validity of the remaining provisions shall not be affected. Provisions that are void or invalid are replaced by the legal requirements.

 

 

Infringement of an industrial property right:

Should you suspect that one of your industrial property rights is being infringed on from the website www.veroshop.at then please inform veroshop@veropa.at  by e-mail as soon as possible, so that a remedy for the situation can be quickly found.

We are anxious to meet all requirements, regulations and obligations to inform. Should you suspect that this is not the case then please inform veroshop@veropa.at  by e-mail as soon as possible, so that a remedy for the situation can be found. Please note that the more time-consuming involvement of a lawyer who sends a warning letter for a fee does not correspond to the provider’s real or presumed intention.